Full time employees of Bideawee enjoy benefits such as:

• Medical/Dental/Vision plans, including free options
• Generous amounts of Paid Time Off
• 403(b) with matching employer contributions
• Discount services and pet food
• Health Reimbursement Account

• Ensures the adoption process is a positive and mutually beneficial experience by doing up to and including:
  • Keeping prospective adopters informed of expected waiting time if there are any delays.
  • Quickly understanding the prospective adopter’s needs and initiate the process of meeting those needs.
  • Helping prospective adopters complete the adoption form.
  • Interviewing and screening potential adopters.
  • Matching applicants to an associate that can assist with showing them animals.
  • Obtaining identification and any other corresponding documentation for adoption such as a utility bill along with proper photo identification.
  • Landlord checks by requesting a lease or documentation from their building stating they are allowed pets in their apartment or rental property.
  • If home owner, proof of home ownership such as a mortgage or tax bill with their name and home address.
  • Educating prospective adopters on responsible pet ownership.
• Adoption support- ensure all adopters are checked in animal abuse registry, process adoptions in shelter software, register dog licenses, prepare adoptions folders as needed when requested physical copies
• Oversee phone and email correspondence with Adoption Center
• Restock retail, monitor sales/process retail sales
• Ensure upon adoption that adopters have any applicable items to go home with, including behavior scholarships or medications. Check records to ensure no medications need to be sent home
• Should maintain an inventory/list of supplies in Close Out needed for ordering necessary for the front desk to ensure they do not get too low (ex: photo paper, printer ink, adoption folders, etc).
• Ensures and monitors all paperwork & adoption software records to ensure they are properly entered and maintained, such as adoption, admission, donation, daily cash outs, medical discharges, behavior discharges.
• Ensures all Adopters information is initialed on Adoption Contract and is reported into the Science Diet Food, Shelter and Love Program for continued services from Science Diet and receiving coupons from science diet allowing Bideawee animals to continue receiving free food.
• Ensures proper processing of Adoptions.

• Assumes additional administrative responsibilities and decision making in absence of Adoption Center Manager.
• Communicates constantly with the Adoption Managers through weekly meetings
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Recognizes outstanding Adoption staff performance, initiative and innovation by informing the Adoption Manager
• Provides constructive feedback to the Adoption Manager on matters of staff performance in regard to customer care, efficiency, and compliance
• Instills teamwork amongst the Adoption staff and other departments

• Stays familiar with our resident animals available for adoption. 
• Animal care responsibilities including but not limited to daily morning and afternoon routines like walks, cleaning, medicating and feeding during closed hours.

• Corresponds and coordinates with Volunteer Manager when corporate groups are expected and where to guide them.
• Works with Adoption Manager in preparing Adoption Event Packets and selection of dogs and cats that will be attending events.
• Ensures Dogs or Cats selected for a special cuddle events, media events or Adoption events are ready to go in the absence of the Adoption Manager and coordinates with volunteers attending the event.
• Helps train new volunteers on Front Desk and Client Care
• Ensure folders for mobile adoption events are created when animals attend an event
• Direct fosters coming in for medical exams, supply pick ups or drop offs, appointments and coordinates with Foster Manager as needed

• Ensures that the reception and waiting areas are always neat and clean, and donations/deliveries are put away in a timely manner
• Always maintains personal appearance neat, professional and clean
• Creates, maintains and ensures kennels keep professional looking and up to date kennel cards
• Ensure staff and volunteers remove or disperse donations in timely manner

• Handles monetary transactions with clients and provides receipts accordingly
• Ensures daily cash reconciliation reports are saved, weekly bank deposits dropped off in coordination with the Adoption Manager
• Keeps cash/checks, and utilizing the drop safe at the end of each day secure at all times
• Ensures entries are made in the donation excel spread sheet for daily donations dropped off for record keeping and acknowledgement letters to be mailed to donors

• Excellent leadership, teamwork and assertiveness skills.
• Ability to lead and supervise staff, in conjunction with other supervisors.
• Ability to work efficiently with limited supervision.
• Concern and respect for animals and people and a belief in the benefits of strong human/animal bonds.
• Ability to maintain composure and excel in a fast-paced environment while remaining organized and accurate.
• Ability to communicate with the public in a respectful manner, even under pressure.
• Punctuality.
• Ability to take initiative and make mature individual and team-based decisions.
• Ability to follow established policies and procedures and demonstrate good judgment in exceptional situations.
• Ability to communicate policies, procedures and guidelines and follow through with implementation, and monitoring results.
• Ability to represent the values of Bideawee by working in a culturally diverse environment and community in a way that fosters understanding and compassion

• May need to lift 30 pounds.
• Weekend and holidays and schedule flexibility.
• Professional attire.

• Customer Service Experience.
• College degree in communications related field.
• Media training.

Commitment to Diversity, Equity & Inclusion

Bideawee is committed to diversity, equity, and inclusion. We continuously strive to place our employees at the center of our thinking and elevate inclusive practices to develop and support a more engaged and productive workforce.

Equal Opportunity

Bideawee is an equal opportunity employer committed to achieving the goal of equal employment opportunity for all. Applicants and employees are considered and evaluated for positions without regard to mental or physical disability, race, creed, color, religion, gender, national origin, citizenship status, age, genetic information, military or veteran status, sexual orientation, marital status, employment status or any protected federal, state, or local status unrelated to the performance of the work involved.